We know how important it is to feel supported, especially when you are starting something new. Now that you made the decision to purchase a SCENAR device all sorts of questions come up.

You have questions, we have answers...

With us, you will always feel supported. We will never leave you alone with your problems. By getting your device from us, you instantly become a part of a vibrant growing community where healing miracles are shared almost every day.

Even if you purchased your device somewhere else, like E-Bay or an online service that helped you save some cash, and now realize ... oh, did I really get a true SCENAR - and where do I now go for support?.. don’t worry, we have systems in place, training modules, virtual classroom, and membership sites to help you get it all sorted out. (See our Training section for more details.)

First of all, our friendly staff is very accommodating and understands your needs. You will be greeted by Jeanne, Tanya or one of our new customer support people, and they will help you through the concerns that you may have.

Our customer support team will let you know when and how your device has been shipped, when to expect it, and how to track the parcel. All our devices are shipped with the Operator’s Manuals, where you can find basic ways to operate your new machine. However, if after reading the manual you still have questions, we will be there to answer them.

The good news is, the second generation SCENARs are simple in operation and easy to turn on and handle. They are “low maintenance” and pretty hardy devices; just keep them with batteries that are not run down and keep them from falling on the floors or into water - and all will be well. Our SCENARs do not break often, and even if they do (life is full of accidents and surprises), we will make sure that you are not left without a device in the middle of the treatment course.

If you own the DOVE and it is under our standard 1-year replacement warranty, we will send you a replacement device immediately; for any other SCENAR/COSMODIC model we will supply you with a loaner device, until yours comes back repaired.

We realize that most of your questions will evolve around treatment protocols and procedures. We are here to help you find the answers you are seeking. Irina has some of the best manuals on SCENAR therapy in the world, and this becomes a part of your device purchase with us - as well as our new comprehensive training DVDs, that are available depending on the package that you are investing in.

Our websites are full of great educational content and even direct you to videos and audios that you can download and play later.

For a more personal touch, we are conducting teleconferences and webinars on a regular basis, and as you are placed in our database, you will be receiving notifications of the upcoming events. During these telemeetings/conferences/webinars (usually conducted by Irina and David) you will have a chance to share your experiences and observations and ask us your questions directly. And if you miss one of those events, don’t worry. We have them all recorded and accessible for you at any time in either the new Virtual Classroom or on our new membership site, which you can join.

Our teleconferences are also a great way for you to get to know other members of the Transformational Health community. This community is a quickly growing phenomenon, and brings the whole new meaning to the word “support”. Not only our team, but also many other experienced SCENAR/COSMODIC users will be glad to share their experiences with you and help you avoid many typical mistakes of the “SCENAR newbie”.

Ready for the experience that can become life-transforming? Then come to one of the Transformational Health Systems Conferences that we are conducting 4 times a year. You can find out more about these events at www.ourfusionconference.com. Amongst many interesting topics, these conferences usually incorporate training programs for SCENAR beginners, as well as for the experienced SCENAR users. We structure our conferences in a way that many of the hours you spend participating in the training programs can be credited towards your certification as a Bio-energetic Technician or Specialist, which then leads to you becoming a Transformational Health Coach or even, eventually, a Doctor of Natural Medicine.

The certification program is one of the ways we want to support you in your SCENAR practice, if you decide to make SCENAR therapy your profession. Being conducted through the College of International Holistic Studies (an accredited educational institution in Canada), this program will ensure that your practice is legal and protected. You can find out more about this program in the Training section on our site, as well as on the College site www.cihs.ca.

We also have in works the “Home School Your Health Care” training program, which will be available through the Virtual Classroom. This program will support those, who does not wish to practice SCENAR professionally, but would like to learn as much as possible about their device and its capabilities in helping family and friends.

These are just a few of the ways we developed to support the new members of our community – and we are constantly working on developing more. The reason we are doing it is partially self-serving: after all, the better YOU are supported the better you will be at using the wonderful technologies we are committed to, and the better we will feel about ourselves J.

Please, let us know how we can serve you better. Give us a call at 905-963.0699 in Canada or 310.733.1292 in USA or write to us at info@truescenar.com – and remember that we are always just one phone call or one mouse click away.

The Transformational Health Systems Team

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